Managing Conduct & Poor Performance

Note that we do not run this course at Crow Trees. It is only available as a satellite course. The price is for up to sixteen students. Please register your interest for more information.

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Register Interest in this Practice Manager module

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£1,920

Do you work in the Yorkshire & Humber NHS?

If yes, full funding may be available on all of our courses except the Flu Update, and will be applied when you checkout.

Course Delivery & Duration

The course consists of an interactive workshop day with learning materials.

Suitable For

Practice Managers and anyone with responsibility for managing staff

Outline Content

Managing discipline - in other words, unacceptable behaviour and poor performance – may not be something you really want to think about. However, you need to be prepared should things not go to plan. Often, a quiet word early from a manager is enough to sort out a problem over an employee's conduct or performance.

But, if that doesn't work, you need to take action and

  • comply with the law
  • understand the basics for handling discipline
  • manage a problem over conduct or under-performance from investigating it through to, if necessary, dismissal.

Learning Outcomes

  • Highlight the role and importance of good procedures and clear rules and standards
  • Outline the difference between managing conduct and capability
  • Provide guidance on an effective investigation
  • Give an overview of how to manage a disciplinary hearing