CQC Masterclass

There are currently no scheduled dates for this course, but please register your interest to be notified about future dates.

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Register Interest in this CQC Masterclass course

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Do you work in the Yorkshire & Humber NHS?

If yes, full funding may be available on all of our courses except the Flu Update, and will be applied when you checkout.

Course Delivery & Duration

One day workshop.

Suitable For

Practice Managers

Outline Content

This practical and interactive day is aimed at Practice Managers / Registered Managers and will cover all areas of CQC requirements, preparation for an inspection and an opportunity to share experiences and share best practice.

The day will cover systems/processes that evidence the five key lines of enquiry to ensure a safe, effective, caring, responsive and well-led practice.

Learning Outcomes

  • Understand the steps to be taken prior to the CQC inspection
  • Understand the patient groups the inspection team will be concentrating on and why
  • Understand the information and documentation the Practice will have to send to the CQC team prior to their inspection
  • Describe the checks which should be carried out at the Practice prior to inspection day
  • Understand how the inspection day will look and who the inspection team will want to interview
  • Get an idea of the contents of the presentation from the Lead GP and Practice Manager that the inspection team will want to see at the start of the day
  • Fully understand the HR and administrative notes, files, policies and protocols the inspection team will be looking at and what the staff files should contain for both clinical and non-clinical staff
  • Fully understand the Health and Safety and Infection Control requirements the inspection team will be looking for
  • Understand what the GP, Practice Manager, Practice Nurse, Reception Team, Patients and Patient Participation Group members requirements will be on the day of the inspection
  • Fully understand what the inspection team will be looking for regarding emergency drugs, oxygen supplies, resuscitation equipment, clinical fridges and their contents, basic life support and anaphylaxis
  • Understand what will happen at the end of the day and what the next steps will be

Section Headings

  • The role of the CQC and its Assessors
  • The key lines of enquiry and standards
  • The structure of the visit and inspection
  • Opportunity to share experiences of others
  • How to prepare for a visit
  • How to access all resources including tools and templates
  • Potential for sharing resources across practices
  • Preparation of the action plan