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Course Outline

Study day at venue
CPD hours6

This practical and interactive day is aimed at Practice Managers / Registered Managers and will cover all areas of CQC requirements, preparation for an inspection and an opportunity to share experiences and share best practice.

The day will cover systems/processes that evidence the five key lines of enquiry to ensure a safe, effective, caring, responsive and well-led practice.

Please note that we do not run this course at Crow Trees. It is only available as a satellite course.

Suitable For

Practice Managers

Learning Outcomes

  • Understand the steps to be taken prior to the CQC inspection
  • Understand the patient groups the inspection team will be concentrating on and why
  • Understand the information and documentation the Practice will have to send to the CQC team prior to their inspection
  • Describe the checks which should be carried out at the Practice prior to inspection day
  • Understand how the inspection day will look and who the inspection team will want to interview
  • Get an idea of the contents of the presentation from the Lead GP and Practice Manager that the inspection team will want to see at the start of the day
  • Fully understand the HR and administrative notes, files, policies and protocols the inspection team will be looking at and what the staff files should contain for both clinical and non-clinical staff
  • Fully understand the Health and Safety and Infection Control requirements the inspection team will be looking for
  • Understand what the GP, Practice Manager, Practice Nurse, Reception Team, Patients and Patient Participation Group members requirements will be on the day of the inspection
  • Fully understand what the inspection team will be looking for regarding emergency drugs, oxygen supplies, resuscitation equipment, clinical fridges and their contents, basic life support and anaphylaxis
  • Understand what will happen at the end of the day and what the next steps will be

Good to hear from people who have undergone recent inspections and help to prepare for our own.

Crow Trees student